Client Agreements

APRÈS LAUNDRY CLIENT AGREEMENT

Version: 20 October 2026

By accepting, you confirm that you own the items or are authorized to arrange their care.

SERVICE AND PRICE

STAY includes door-to-door collection, washing, drying, folding, and scheduled next-day return in Breckenridge, Frisco, and Keystone, subject to capacity and confirmed collection windows. Pricing is $3.75 per pound with a $79 minimum. A $60 surcharge applies to Keystone orders and deliveries. STAY NOW offers same-day priority in Breckenridge only, subject to availability, at $5 per pound with a $119 minimum. Minimums are not flat prices for unlimited laundry. The final charge reflects measured weight and approved additional services.

CARE INSTRUCTIONS

Each household is processed separately. Fragrance-free care is standard; an APRÈS No. 01 sachet is optional. Empty pockets and identify stains, allergies, damaged items, delicate fabrics, and special instructions before collection. Do not include cash, jewelry, sharp objects, hazardous materials, or items contaminated with bodily fluids, pests, or chemicals. Contact us first if special handling is needed.

Specialty items, including bedding, outerwear, technical apparel, silk, cashmere, wool, and hand-wash pieces, are individually assessed. We confirm specialty treatment, pricing, and timing before proceeding. We may decline unsafe or unsuitable items. We follow appropriate care instructions but cannot promise removal of every stain or correction of existing damage.

ACCESS AND TIMING

Provide accurate collection and return addresses, access instructions, and an authorized contact. Identify any requested unattended location and ensure it is suitable. We will confirm a handoff arrangement. Weather, unsafe access, order size, specialty care, and demand can affect timing. We will communicate material changes.

CHANGES, CANCELLATIONS AND PAYMENT

Contact hello@withapres.co as early as possible to change a collection. Cancellation before collection carries no fee. Once work begins, you remain responsible for work completed and approved additional services. Any other charge must be disclosed and accepted before it is incurred. Payment is due under the booking and final invoice terms; this agreement does not authorize unrelated charges.

UNCLAIMED ITEMS AND 30-DAY RETRIEVAL

Keep your email, telephone number, and mailing address current. If an agreed return cannot be completed because you are unavailable or do not provide workable instructions, we will make documented attempts to arrange return and send a written retrieval notice. You must collect the items or arrange an agreed return within 30 days after that notice. Supply a valid return address and, if needed, an authorized backup recipient. This retrieval period is not an offer of ongoing storage. An APRÈS-caused delay does not make your items abandoned.

If items remain unclaimed after the retrieval deadline, APRÈS may pursue only remedies permitted by applicable law, after completing all required notices, waiting periods, and sale or disposal procedures. The 30-day deadline does not automatically transfer ownership, authorize donation or destruction, or eliminate APRÈS responsibility for its own handling. No new storage or abandonment fee is created by this clause. Any lawful sale proceeds will be handled as required by law.

LOSS OR DAMAGE

Inspect returned items promptly. Report missing items, damage, or care concerns to hello@withapres.co with order details, photographs if available, and supporting records. Retain affected items for review. We will assess the circumstances and discuss an appropriate remedy. These terms do not waive rights or remedies that cannot lawfully be waived.

AGREEMENT RECORD AND CONTACT

The version accepted when booking governs that service; later changes do not apply retroactively. Service communications and access details are used to arrange and document your order. Acceptance does not subscribe you to marketing. Keep your confirmation and a copy of these terms. Contact: hello@withapres.co.

APRÈS VALET CLIENT AGREEMENT

Version: 20 October 2026

This agreement covers Mountain Closet membership, gear care, delivery, pickup, and shipping coordination accepted by APRÈS. You confirm that you own the gear or are authorized to arrange its storage and care. Valet service is available in Breckenridge, Frisco, and Keystone. A $60 surcharge applies to Keystone orders and deliveries.

MEMBERSHIP AND SEPARATE SERVICES

The selected price and billing interval appear at checkout. Mountain Closet membership starts at $248 per month for one household and includes photographed inventory, initial collection, year-round and off-season storage, two seasonal gear rotations, and priority preparation before arrival. Arrival Ready is $68 per visit; VIP Arrival Ready is $98 per visit. Visit services and gear care are additional purchases. Only the items and services expressly included in your confirmed order are included.

MONTHLY RENEWAL AND CANCELLATION

A monthly membership renews automatically each month at the recurring price shown at checkout until canceled. Cancel online through your customer account by opening Subscriptions, selecting the membership, and choosing Cancel Subscription before your next renewal. Contact hello@withapres.co for assistance. Cancellation stops future renewals. Your current paid period remains available; no prorated refund is offered except where required by law. Coordinate retrieval before the paid period ends. Any extension or additional delivery must be agreed separately. Cancellation alone does not transfer ownership of gear or authorize its disposal.

INVENTORY, CARE AND ACCESS

Provide an accurate item list and disclose existing damage, care restrictions, high-value items, and conditions affecting safe handling. Review the photographed intake inventory and report discrepancies promptly. Do not include money, jewelry, weapons, hazardous materials, or unrelated valuables. We may decline unsafe or unsuitable items. Cleaning, boot care, waxing, edge service, and tuning must be selected or approved. Work outside the agreed scope requires approval. Care and tuning cannot guarantee equipment safety or prevent sporting injuries.

Supply accurate arrival, departure, delivery, pickup, and access details. Services require confirmed scheduling and remain subject to weather, safe access, and capacity. Give notice of changes as early as possible. No new cancellation, failed-access, or rush charge applies unless disclosed and accepted before it is incurred.

SHIPPING SERVICES

Après Gear Arrival costs $148 for receiving one gear bag or box, a basic condition check, storage for up to seven days, and arrival delivery. Arrange delivery at least seven calendar days before arrival. Member Gear Shipping Coordination costs $48 per package for label coordination, pickup scheduling, packaging coordination, tracking, and administration. Member receiving remains included. Carrier charges, insurance, required packaging, extended storage, additional items, return shipping, and gear care are separate where applicable and must be agreed before charges are incurred.

Provide correct shipping information and obtain confirmation before sending gear. Carrier transit times and carrier claim decisions are outside APRÈS control. We do not promise carrier insurance or coverage unless confirmed in writing. These terms do not remove responsibility the law places on APRÈS for its own handling.

UNCLAIMED GEAR AND 30-DAY RETRIEVAL

Gear held under an active, paid membership is not abandoned simply because you have not visited or contacted APRÈS. Arrange retrieval before your membership or agreed storage period ends. If gear remains unclaimed after storage ends, or after a payment default gives APRÈS a lawful right to end storage, we will send a written retrieval notice. Collect the gear or arrange an agreed return within 30 days after that notice, and no earlier than the end of paid storage. Keep your email, telephone number, and mailing address current and provide a valid return address and, if needed, an authorized backup recipient. This retrieval period is not an offer of ongoing storage. An APRÈS-caused delay does not make gear abandoned.

After the retrieval deadline, APRÈS may pursue only remedies permitted by applicable law, after all required notices, waiting periods, and sale or disposal procedures. Donation, recycling, or other disposal requires lawful authority or separate written authorization from the lawful owner. The deadline does not automatically transfer ownership, authorize destruction, or eliminate APRÈS responsibility for its own handling. Lawful sale proceeds and surplus will be handled as required by law. This clause creates no new fee and does not restart canceled recurring charges.

LOSS, DAMAGE AND AGREEMENT RECORD

Report loss, damage, or inventory concerns promptly to hello@withapres.co with order details and available photographs or records. Retain affected gear for review. We will assess the circumstances and discuss an appropriate remedy. These terms do not waive rights or remedies that cannot lawfully be waived. The version accepted for a purchase governs that purchase; changes do not apply retroactively. Marketing consent is separate. Keep your order, agreement, and cancellation confirmation. Contact: hello@withapres.co.