Good care begins with clear answers.
Collection, timing, pricing, specialty pieces, and the way we care for your household, clearly explained.
FREQUENTLY ASKED QUESTIONS
Everything you need to know before we collect.
Where do you collect and deliver?
Door-to-door collection and delivery are available in Breckenridge, Frisco, and Keystone. A $60 surcharge applies to Keystone orders and deliveries. Standard STAY service offers scheduled next-day return, subject to capacity and confirmed collection windows.
Do you combine laundry from different customers?
Never. Every household is washed, dried, and folded completely separately.
What is included in STAY?
Door-to-door collection, wash-dry-fold care, and delivery are included in Breckenridge, Frisco, and Keystone. Next-day return is scheduled subject to capacity and confirmed collection windows. STAY has a $79 minimum and is $3.75 per pound.
What is STAY NOW?
Our priority same-day service is available exclusively in Breckenridge, subject to availability. STAY NOW is not available for booking in Frisco or Keystone; please choose standard STAY service. STAY NOW has a $119 minimum and is $5.00 per pound.
Is fragrance-free care available?
Yes. Fragrance-free care is our standard. Add an APRÈS No. 01 sachet when scheduling if desired.
What can I send?
Everyday clothing, towels, bed linens, and washable household pieces are welcome. CARE also covers outerwear, ski and technical apparel, silk, cashmere, wool, hand-wash pieces, and stain treatment, each individually assessed before care.
What about stains or delicate pieces?
Tell us about them when you schedule. We will review specialty items and confirm treatment and pricing before proceeding.
Do I need to be present?
Not necessarily. Provide clear property-access and collection instructions when booking.
Do you serve vacation rentals and hospitality properties?
Yes. APRÈS works with guests, second homeowners, property managers, boutique lodging, private clubs, and hospitality teams.
How do I change a collection?
Use your scheduling confirmation or contact hello@withapres.co as early as possible.
What can affect turnaround time?
Service timing may vary by location, weather, order size, and demand. CARE timing is confirmed after each specialty-item assessment.