Good care begins with clear answers.
Collection, timing, pricing, specialty pieces, and the way we care for your household—clearly explained.
FREQUENTLY ASKED QUESTIONS
Everything you need to know before we collect.
Do you combine laundry from different customers?
Never. Every household is washed, dried, and folded completely separately.
What is included in STAY?
Pickup, next-day wash-dry-fold service, and delivery are included. STAY has a $79 minimum and is $3.75 per pound.
What is STAY NOW?
Our priority same-day service, offered when capacity allows. STAY NOW has a $119 minimum and is $5.00 per pound.
Is fragrance-free care available?
Yes. Fragrance-free care is our standard. Add an APRÈS No. 01 sachet when scheduling if desired.
What can I send?
Everyday clothing, towels, bed linens, and washable household pieces are welcome. CARE also covers outerwear, ski and technical apparel, silk, cashmere, wool, hand-wash pieces, and stain treatment—each individually assessed before care.
What about stains or delicate pieces?
Tell us about them when you schedule. We will review specialty items and confirm treatment and pricing before proceeding.
Do I need to be present?
Not necessarily. Provide clear property-access and collection instructions when booking.
Do you serve vacation rentals and hospitality properties?
Yes. APRÈS works with guests, second homeowners, property managers, boutique lodging, private clubs, and hospitality teams.
How do I change a collection?
Use your scheduling confirmation or contact hello@withapres.co as early as possible.
What can affect turnaround time?
Service timing may vary by location, weather, order size, and demand. CARE timing is confirmed after each specialty-item assessment.